A call center job starts with the basic of technology – with a telephone and a computer. To understand the job responsibilities in and around call center, we need to understand the classification on which contact centers are meagerly divided between inbound and outbound center. Inbound contact center is a center where calls are received whereas outbound contact centers are meant for making calls.
Working for clients based in US or Europe, call centers are laced with state of the art facilities, advanced technology and best of minds. Businesses from various spheres of industry such as accounts, finance, credit card, telecom companies and insurance sectors partner with contact service.
The working atmosphere of organization is casual but extremely work oriented and performance based. The management provides all the facilities to the employers free of cost such as- transportation, meals. They take care of the stressing atmosphere company executives work in. The management of BPO provide regular intervals, air conditioned atmosphere and cafeteria facilities. To help its worker deals with high volumes of call and immense work load pressures, motivational campaigns and stress-buster programs are organized on timely basis.
Like any other jobs, working in BPO has white and grey side too. Call center outsourcing job is lucrative. The starting salary of BPO is in hefty five figures. In addition to promotions, perks and bonuses, you get an opportunity to fly abroad to meet new clients and learn new technology.
Along with all the appraisals and incentives, there is downside to work in BPO as well. The shifts are of 24/7 and long enough to ruin your physical, social and mental balance. Also, the customers you deal with could be of different temperaments and nature. The targets imposed on you sometimes could be really mammoth and inhumane. You need to be up to date with upcoming technology and market knows how as you never know what could relate to your product, you try to sell.
To cope up all with, must-haves for a good BPO employee include patience, focus and excellent communication skills to ensure long term partnership with the organization.